Refund policy

At Doula™, every product is dispatched after a quality check, because what goes onto a changing body should be exactly right. This policy explains how cancellations, replacements and refunds work, and the simple steps we ask of you so we can help quickly.

1. How can I cancel my order?

You can request a cancellation at any time before your order is dispatched for delivery.

  • Before dispatch: Cancellation can be requested through your order history on the Website, or by messaging us on WhatsApp. Where cancellation is available, the option will be shown against the relevant order.

  • For prepaid orders not yet dispatched: the refund will be processed to your original source of payment, or to store credit if you prefer.

  • After dispatch: once an order has been shipped, it can no longer be cancelled. If you no longer want it, please do not accept delivery, or refer to the replacement conditions below.

2. Can I return my order?

Please note

For hygiene, safety, and the protection of expecting and new mothers, we do not accept change-of-mind returns on products once they have been opened or used. A maternity skincare product cannot be resold once its seal is broken.

However, in the following rare and unfortunate scenarios, we will be glad to send a free replacement, provided the request is raised within 

7 (seven) days of delivery:

  1. A wrong product was delivered;

  2. A product was missing from your order;

  3. A product was delivered damaged or with broken/tampered packaging; or

  4. A product was delivered expired or with insufficient shelf life.

3. The unboxing video requirement

Important — please film your unboxing

To process any replacement for a damaged, wrong, missing, or expired product, you must share a clear, continuous and unedited unboxing video with us on WhatsApp.

The video should begin with the sealed outer package (showing the shipping label intact) and continue, without cuts or pauses, through the complete opening of the parcel so that the issue is clearly visible.

This single step lets us verify and resolve genuine cases quickly and fairly, and helps us keep prices honest for every Doula customer. Requests for damaged, wrong, or missing items cannot be processed without it.

We recommend starting the recording before you break any seal. A video that begins after the parcel is already open, or that contains cuts, edits, or breaks, may not be sufficient for us to verify the issue.

4. How to raise a replacement request

Raising a request is simple:

  1. Message us on WhatsApp at +91 92179 26565 within 7 days of delivery.

  2. Share your order ID, a description of the issue, and the continuous unboxing video.

  3. Our customer care team may request additional information or photographs to process your request.

  4. Once approved, a replacement order will be created and a new order ID generated, visible in your order history. We will dispatch the replacement at no additional cost.

5. Refunds

Where a replacement is not possible (for example, if the product is out of stock), we will process a refund. Refunds apply in the following situations:

  • Prepaid orders cancelled before dispatch;

  • Eligible replacement cases where a suitable replacement cannot be provided.

How refunds are issued. You may choose to receive your refund either to your original source of payment, or as Doula store credit:

  • Store credit, where chosen, is valid for 12 months from the date of issue and can be applied to any future order on the Website.

  • Any amount issued as store credit cannot subsequently be transferred back to your original source of payment.

  • In rare cases, a payment partner may fail to generate a refund reference. If this happens, please contact us on WhatsApp and, if the case is valid, we will share a separate refund link within 24 hours.

6. How will I know the status of my request?

  • You will receive a WhatsApp or SMS update when your cancellation or replacement request is successful.

  • You will receive a further update once a refund reference has been shared by our payment partner. Refunds typically reflect in your original source of payment within 5–7 working days thereafter.

7. Contact us

If you have any questions about this Cancellations, Returns & Refunds Policy, or to raise a request, please contact us:


Doula™ Customer Care

Phone / WhatsApp: +91 92179 26565

Email: care@doulacare.in

Hours: Monday – Saturday, 10:00 – 18:00 IST

Marketed by: Narvin Sciences Pvt. Ltd., K-17, Rohtak Road, Udyog Nagar Industrial Area, New Delhi – 110041